Shipping & Returns
United States Shipping
Z Fabrique ships to all US addresses by either USPS Priority Mail, UPS or Fed Ex depending on urgency, suitability and cost – this means we can find the lowest cost option for our customers. For items in stock, we usually ship within 48 hours of receiving your order. UPS and Fed Ex provide tracking number and insurance services. USPS Priority Mail does not provide tracking and insurance. Please let us know if you would like tracking and/or insurance on your order. We can expedite your order by the many express services provided by USPS, UPS or Fed Ex – please note that the faster the delivery, the more the cost.
N.B. Customers are responsible for any and all additional carrier-imposed fees above and beyond standard rates for standard delivery such as (but not limited to) “Residential Delivery Charges”, “Lift Gate Charges”, etc.

International Shipping
Z Fabrique will ship internationally under the following conditions: We reserve the right to refuse to process any order or to refuse to ship to certain countries. Processing of international orders takes longer. Please allow time for us to pack and weigh your order and estimate the postage & handling cost. We will e-mail this information to you before your order is processed and shipped. We must have confirmation of acceptance of shipping costs and policies before your order is finalized. Most orders are shipped by International First Class Mail. Delivery for most shipments is estimated by the US Post Office at 7-10 days. Although most parcels arrive in this time frame, there can be delays due to many factors including higher volume of mail, increased security concerns and time to clear customs. There have been instances of parcels taking 3-4 weeks to arrive. Z Fabrique has no control over the postal services and therefore cannot and will not guarantee arrival dates or give credit for delays in shipping. If your order does not arrive within 30 days, you can place a claim with the US Post Office for a lost parcel. Under US Postal regulations, this is the earliest you can ask for a claim inquiry. It can take an additional 30 days for the Post Office to investigate. Customs, Duty Tax and VAT – Your parcel may be subject to a customs, duty or VAT tax. The regulations concerning whether or not your order will apply vary by country and it is the obligation of the consumer to obtain information concerning these taxes and pay them if necessary. You can usually obtain this information by contacting your postal office or customs office. N.B. Z Fabrique will not falsify any information on the customs forms.

Packaging
Z Fabrique takes great care in packing your order to ensure its safe arrival. Z Fabrique recycles packaging material whenever possible – we ask you to do the same.

Sending a Gift
If you would like a gift sent, please provide the full name and address of the recipient in the ship to box. Please indicate that the order is a gift. Z Fabrique is happy to include a message with your order – please let us know what you would like the message to say. We will e-mail you a confirmation but will not mail a receipt to you.

Returns
We will accept returns for refund if notified within 7 days of receipt of the product. We will accept a return for exchange within 30 days of receipt of the product. You must notify us in advance of your return and receive a return authorization number. We must receive the product back within 10 days of notification of intent to return. It must arrive at the store undamaged in saleable condition. This means no tags removed or damage to special packaging such as collectible boxes. Refunds will be credited back to the card used to purchase the item. We do not refund shipping. Returns sent without an authorization are subject to a 20% restocking fee.

Damaged Goods
If goods are damaged during shipment by UPS, Fed Ex or US Postal Service, save the item, the box and all packing material, and place a claim with the shipper. UPS insures all shipments up to $100. You have to pay extra for additional insurance coverage. Please advise if you want additional insurance, and we can arrange additional coverage at shipment.You may have to allow a UPS representative access to inspect the damaged merchandise and packaging before an adjustment can be made. If you request that we use the USPS and decline insurance to save on shipping cost, any adjustment for damage will be between you and the post office.

Canceling Orders
We take pride in prompt shipping and most orders are shipped by 48 hours following our receipt of the request. Orders received on Friday or over the weekend will in most cases be shipped the following Tuesday. If you decide you do not want what you ordered, it is imperative that you e-mail us immediately at zfabrique@gmail.com. Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost.